Thanks, you for shopping at WelGems.  If you are not entirely satisfied with your purchase, we are here to help.

Returns

You may return any merchandises purchases from WelGems. If returning an online purchase, the item must be shipped back for processing within 1 week. Online purchase may return an item to our store location.  Exchanges, including size exchanges, are only accepted at a store. 

To be eligible for a return, your item must be unused and in the same condition that you received it.  Your item must be in the original packaging.   Your item needs to have the receipt or proof of purchase.

Refunds

 Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

 If your return is approved, we will initiate a refund to your credit card (or original method of payment).  You will receive the credit within a certain amount of days, depending on your card issuer's policies.  

Shipping

 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.   If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Shipping Policy

Thank you for visiting and shopping at WelGems. The following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method	Estimated delivery time	Shipment cost
USPS Standard mail	3-5 business days	$7.70
USPS Priority mail	1-3 business days	$9.00

* Overnight delivery is only available for orders with delivery addresses within the continental United States.

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

WelGems ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

WelGems is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the U.S.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.